Our website address is: www.walkingtoursin.com

What personal data we collect and why we collect it

Online Booking Forms

Cookies

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Whilst booking a tour on our website, you’ll be asked to provide some personal information that will be collected through our booking platform (Wix), in order to administer your bookings and ensure you get the best service possible. 

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In Person Booking Forms

At some point during one of our tours, you’ll may also be asked to provide some personal data about your nationality, which may be used for market research purposes. The data processed for marketing research is strictly anonymised before being processed by our marketing and development department.

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Tour Photos

At some point during one of our tours, our guide may take a photo or video of your group. If you would not like to have any photos or videos of you, then please let us know via email or letter.

We may use these photos for marketing material through third party affiliates including social media website and third-party booking platforms.

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Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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Google Analytics

This website uses Google Analytics, a website analysis service of Google Inc. (“Google”). Google Analytics uses ‘cookies’, text data that are stored on your computer and allow an analysis of your use of the website. The information generated by cookies through your use of this website are normally transferred to Google’s server in the USA and stored there. Through the activation of the IP-anonymisation on this website your IP-address will be abbreviated within the member states of the European Union or the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide other services related to the website usage and the internet usage against the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to fully utilize all the functions of this website.

In addition, you can prevent Google’s processing of data generated by the cookie and your use of the website (including your IP address), as well as the processing of this data by Google, by clicking on the following link: download and install the available browser plugin. For more information, see www.tools.google.com/dlpage/gaoptout or https://www.google.com/intl/en/policies/ (general information about Google Analytics and Privacy). For more information, visit www.google.com/privacy/privacy-policy.html.

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As of June 2023, we are also using Google Analytics 4 to track our website usage. Please see more info on GA4 here: https://support.google.com/analytics/answer/12017362?hl=en

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Who we share your data with

We do not sell any of your personal data. To be able to provide our services to you and to run our business, we share data with third parties which are involved in processing purchases and which provide professional services to us. Whenever our service providers come into contact with your data, we make sure that they are just as careful with the information. Please read the data protection policies of the service providers; we make every reasonable effort to ensure they follow the legal requirements. If you would not like your data shared with other organisations, please email or write to us to let us know.

For fraud detection and prevention purposes, and as strictly necessary, we may also exchange information about our users with business partners.

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Accessing Or Changing Your Personal Data

You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us at walkingtoursinscotland@gmail.com. Please write ‘Request personal data’ in the subject line of your email. If the personal data we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our database by sending an email to walkingtoursinscotland@gmail.com​ with ‘Request for removal of personal data’ in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

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How long we retain your data

We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have, the nature of any bookings we have with you, the existence of your consent or our legitimate interests as a business. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

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What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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Where we send your data

Visitor comments may be checked through an automated spam detection service.

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Contacting us

You can contact us via email on walkingtoursinscotland@gmail.com or walkingtoursinengland@gmail.com

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Office address:

204 Bath Street

Glasgow

G2 4HW